Parts FAQ

Below are a list of frequently asked questions about USA Marine’s parts & accessories department.

1. Why is a serial number required for motor or boat parts inquiries?

Most boat and boat motor manufacturers make constant changes and improvements to their products throughout any given model year. Therefore. in order to ensure that we are obtaining the correct part we require the engine or boat’s serial number. (Especially on manufactured parts such as canvas and upholstery).

2. How do I locate my engine or boat’s serial number?

Most Boat Serial Numbers (or hull numbers) are located on the RH (Starboard) side of the rear (transom) of the boat (when facing the back of the boat).

Most newer outboard motors have the serial number on the clamp bracket’s RH side. Older outboards usually have a serial number tag on the powerhead under the motor cowling.

Sterndrive (I/O) motors have three separate serial numbers, one each for the engine, intermediate and outdrive so make sure you have the correct one depending on what you need the parts for.

3. Why can’t I get original canvas or upholstered items for my older boat?

The boat manufacturers only maintain inventory and patterns to manufacture such items for a period of seven years. After that, original fabrics and materials become more difficult to obtain from their suppliers. If your boat is six years old and you are thinking about ordering replacement seats, etc. you should do so before the boat is seven years old.

4. Why do some parts take so long to get (especially in season)?

Because the boat business is highly seasonal and the manufacturers fill special orders on a first come, first serve basis many manufactured items take much longer to obtain from April to August (versus September through March). Please keep in mind that because of the ever increasing number of models and custom color options available that it becomes nearly impossible for the manufacturers to keep one of every item on a shelf waiting for someone to order it. (Most “hard parts” however, are stocked by the builders for recent year products). Also, the chances of a motor part being back-ordered is highest during the summer when demand is highest.

5. Why does USA Marine require full pre-payment on special orders and propeller rebuilds?

USA Marine Inc. requires 100% pre-payment on special orders for any item that is a non-stocking item because of the specific nature of each individual part (with the chances of re-selling these items being very low).

6. What is USA Marine’s return policy on items?

We require that the item be in it’s original packaging accompanied by the original sales receipt and in unused, re-sellable condition.

The following criteria also apply to all returns:

- No returns on specially ordered items, electrical parts, manuals, or tools.
– Returns must be made within 30 days of purchase (no exceptions).
– Returns on in-stock items will be subject to a 25% re-stocking fee.

7. Can I order items over the phone and have them shipped to me?

Yes, we accept Mastercard, Visa & Discover cards. Items ordered from Bayliner can be drop-shipped directly to you, but all other items must be received at USA Marine and re-shipped the same day via UPS.

8. How fast can I expect a response to an email inquiry?

We respond to all inquiries received in the order in which they are received. During peak times it may take up to 48 hours as we receive parts inquiries from all over the world.

Please call 800-370-2628 if you have any questions.