What Our Customers Are Saying
-
james mulcahy, charlton, MA
-
I had an unresolved issue with my 2018 mercury 25 horse 4 stroke that another dealership couldnt figure out. I took it down to USA Marine and Bob and his guys figured it out the first time! Now unfortunately I got into an accident with the boat but Im sure that its going to be taken care of the right way by these guys!
Nick Hebert -
Clearly the best place to purchase and service a boat. The owner is hands on with this business and he treats his employees with respect and allows them to do their job without interfering. Reputation is important to them and they work hard on maintaining same. This company very rarely says no and works hard to get things done properly and
on time. I drive 1hour and 20 minutes to get to this dealer to have my boat serviced and stored. There are many dealers closer to me but when all your boating needs are met at a reasonable cost why go someplace else!Skip Santo, Southbury, CONNECTICU -
Had my 24' 2012 Yamaha 242 in for tune up last spring - service and installation of after market steering fins. Dropped it off at night and it was ready when they said so even though I was late dropping off the parts for installation. The service crew were friendly and helpful and they gave my boat a bath/washed and made the seats look great as well. Great experience! Been meaning to write a review since picking it up, finally got to it... Thanks team USA Marine.
JAMES CRAFT, SUTTON, MA -
I purchased my first boat from another dealer where Bob Bourget worked in 1985. After he came to Marine USA, I followed him there because of his outstanding service and attention to details. I have been storing my boats there and had all service work done there and he has gone above and beyond on several occasions when my family's vacation was threatened by a needed mechanical repair. I am loyal to craftsmen and service depts and their willingness to sometimes go the extra mile is the most important factor and I can say with 100% certainly that is the reason I continued to come back year after year. He was solely responsible for my business for both my previous 17' Larson and 22' Chaparral and his knowledge of the Mercury I/O engines in both. -Bob Levine, Marlborough MA
Bob Levine, Marlborough, MA -
I can't say enough good things about the team at USA Marine. I've been a customer for years. Currently, I have a pontoon and a ski boat, they pickup, store and deliver for me. They do all my service work. There's no doubt that Bob, Mark, and the team really care about my family's boating experience, and are always available to answer questions and help with our short New England season. Thanks to the entire team! Ken
Ken Rapp, sutton, MASSACHUSE -
I had brought my boat trailer in thinking I would need to have it all rewired. When I returned to pick it up I was ready to pay a couple of hundred dollars. The service representative told me that all I had was a bad ground wire and there would be no charge for its replacement. What a pleasant surprise. Not only was I happy about the savings but over joyed about the fact that they demonstrated such integrity and quality customer service in handling the issue. That's so refreshing to experience in todays world. Thank you very much and you'll have all my business in the future.
Paul Meringolo, Worcester, MASSACHUSE -
Great service.
Charles Davis -
Great customer service. Low pressure sales team.
Max Sauber -
I've owned two high performance boats (fountain and formula fastech) and I have to say that Mark and Bob are two of the most knowledgable/helpful guys in the biz. They let you know what to expect during any repair and there's no suprises when its time to pay the bill. Truely couldn't be happier with my experience and would refer their services to anyone. If you're considering purchasing a boat or servicing your current boat, contact them 1st!
Aaron Tringuk -
These guys know their stuff they can fix your boat usually no waiting either been doing business there for years
Jim Gagne -
Bob in service has always been the best to deal with!
JOHN SHAW DDS -
I was broken down and Mark the parts provide pulled strings and got me parts on the fly. He's the man thank u guys u got my business for life
Steven D -
Great service and service manager. Thank you Bob.
Spiro Kelly -
Just purchased a new Xcursion pontoon boat. Got a great deal and now I can't wait for spring to come! Thank you for all the help. If you are looking for a new boat check these guys out they have good deals!!!
Tony Lockard -
Great job painting the hull. Thanks USA Marine.
Nancy Dube -
I'm Canadian and had to trust the word of the sales rep that was there "Bruce Gustafson". He was really helpful and when it came to a ski pole that I thought was included and so did he, was not there when I picked up the boat. He bought a new one and is now shipping to Canada. Most Boat dealerships that I have dealt with have been greasy people not keeping their word and trying to steal another dollar from you. THIS WAS NOT THE CASE WITH USA MARINE. I highly recommend them to anyone buying a boat.
Ovebabat B -
Very helpful staff (Mark). Good selection of Marine supplies.
Ernie Woods -
The Sales, Parts and service staff went above and beyond to hook up me up with a new Mercury 115, I had many questions because I had a newer boat and my old 1988 Mercury 115 needed to be upgraded ( my nephew is running that old outboard which my family had bought from USA Marine in 1988). This was a new boat that been set-up for a Yamaha, so I had questions about the cable lengths needed, the instrumentation and electrical needs, the installation, and of course basic question about the CC's of the new outboard and a recommended prop. We water ski, we are in our 50's and 60's, so we wanted to make sure we had the right stuff to get it done. They really made the extra effort to put the rig together. We had an awesome season last year, love this motor, and the staff at USA Marine!!
Imanoobexe -
Fantastic outfit, being from Maine I was impressed with the courtesy I received. Impressive inventory and I noticed the employees doing more than was required. I will definitely do business with them in the future.
chip forster -
Sorry Ive been meaning to email you. I wanted to thank you for making sure things are right for us. I appreciate that. Too many people these days would just tell their customers oh well and you didnt do that. You kept me in the loop the entire way and made sure our delivery was a priority. I cant thank you enough. We were very happy with the way it ran Saturday
Debi Mattison -
the correct angle on the motor and the boat to plane. Bob and the crew worked until the boat was 100% to my satisfaction. Just purchased a new Glastron . Bruce, in sales, was great . He sold my Trophy for me and I am looking forward to spring and a new boat. Kudos to the entire staff they are super , understanding and friendly.
Arthur Taddeo -
Had my boat serviced here. Quick turn around and reasonably priced.
Jose Rodriguez -
Just a great place to have service done on your boat! Winter boat storage is awesome! Best of all-year round trailer storage! Bob and Mark are always very accommodating and easy to deal with in the service department! Highly recommend!
Marguerite Cormier -
Looks like five star facility had what I needed rite on shelf. Will most likely visit store again.
David Rubendunst -
Very good
Rodrigo Kassab -
Great place with awesome workers who genuinely want to help and offer honest advice. They're prices are better than in a coastal marina for winter storage and since we store there we can also keep our trailer there all summer while we are docked. We will be with these USA Marine as long as we boat probably.
Mimi Allard -
Have been using usa marine for years. They have always been top notch. Have no worries here
Jamie l -
Very professional service. Just bought a used boat through them. Great experience overall, I would recommend them to anyone.
Joshua Hall -
Ive been going here since my first boat and have had a couple different boats now. I would recommend to any of my friends. Really great service department. Safe and convenient winterizing & storage. Thanks USA
AKracing128 -
I went to USA Marine at the suggestion of a friend. I was having issues getting my boat to plane. I did a lot of research on line and thought it might have something to do with the prop on the motor. Spoke with Mark in the sales department and showed him my old prop. After some research Mark discovered that someone (previous owner) had put the wrong prop on the motor. Purchased the correct prop and I can't wait to try it out.
Mark was very professional and extremely helpful. Thanks for a first time great experience.
Update: Took the boat out Saturday. What a difference! New prop did the trick. Boat jumped out of the water and planed right away. RPM's on the motor were back where they belonged. I couldn't be happier. Thanks Mark, you are my go to guys from now on!David Stephens -
Great place to get all your boating supplies. Always willing to answer any questions you have. Highly recommend!
Jim Reynolds -
Mark and Bob in the service department have been so helpful with any repairs or requests I might need. Great service!
Laura Canavan -
Just dropped the boat for the winter; great service from Bruce, Bob, Marc, and the team as always
Chris Moffatt -
EVERYONE in the service department is FANTASTIC!! Extremely helpful, informative and polite. They were patient with us (first time boat owners) and answered all our questions. Would HIGHLY recommend these guys!!
Brittany Marrier
I recently needed/had work done on my boat and engine. i spoke to salesperson BB and he set up appointment for me and discussed the problem i was having with my boat and possible solutions. When i brought my boat in there was easy drop off. I was also contacted soon with an update on their findings and progress. I was then contacted when job was completed. The cost was fair for the service rendered, and pick up was relatively easy also. It was great to have fast, reliable and professional service. Thank you. Jim